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If the casino decides to react, we will reopen the complaint and you will be notified by email. The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. Despite multiple communications, the casino had not provided a satisfactory response, claiming bankruptcy and stating they were unlicensed. The Complaints Team had attempted to contact the casino repeatedly but received no cooperation. As the casino operated without a valid license, the complaint was marked as “unresolved,” with the possibility of reopening if the casino responded. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this.

• I would like to request the presence of a representative from the casino in this conversation.
• If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
• Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to.
• My name is Michal and I will be assisting you with your case.
• I hope we will be able to help you to resolve this issue as soon as possible.
• Companies can ask for reviews via automatic invitations.
• I will now transfer your complaint to my colleague Michal () who will be at your service.

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• The casino shown in the screenshot doesn’t match the one entered.
• As the casino operated without a valid license, the complaint was marked as “unresolved,” with the possibility of reopening if the casino responded.
• If the casino decides to react, we will reopen the complaint and you will be notified by email.
• First of all, I’m pleased with the number of providers and slots, the user-friendly interface, and the 24/7 technical support that’s always ready to help.

We would like to ask the casino to reply to this complaint. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating. I will mark the complaint as “unresolved” in our system. I understand this isn’t a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach.

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I am sorry we could not be of more help on this occasion. Thank you for your time, and I look forward to your response. Thank you very much, 2pktghqf4j, for providing the necessary information. I will now transfer your complaint to my colleague Michal () who will be at your service.

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Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to. Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence. I will now transfer your complaint to my colleague Michal (email protected) who will be at your service.

I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future. I came across this place by chance and I’m glad I did. First of all, I’m pleased with the number of providers and slots, the user-friendly interface, and the 24/7 technical support that’s always ready to help.

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InstaFxng taught me how to trade Forex, made me understand the business better and also supported me with viable trading signals… In a nutshell, trading Forex via InstaFxNg has been a worth-wile experience, most of all, their customer service is second to none. Dear 2pktghqf4j, could you please specify which casino this complaint is about? The casino shown in the screenshot doesn’t match the one entered. My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.